Privacy Policy

At Surgery Central, your privacy is very important to us. This policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

Information We Collect

We may collect personal information you provide, such as:

  • Name, date of birth, and contact details

  • Health information relevant to your treatment

  • Payment and insurance details

  • Information submitted via online forms or emails

We may also collect non-identifiable information automatically, such as your IP address, browser type, and website usage patterns, to help improve our website and services.

How We Use Your Information

Your information may be used to:

  • Provide medical services and support your treatment

  • Process payments and health fund claims

  • Communicate with you about appointments, reminders, or other updates

  • Comply with legal and regulatory obligations

We comply with the Australian Government My Health Record scheme by updating relevant medical records as part of patient care. It is the patient’s responsibility to notify our staff if they do not wish to participate in the My Health Record system.

We will not use your personal information for marketing purposes without your consent.

How We Share Your Information

We respect your privacy and will only share your information when necessary, such as:

  • With healthcare professionals involved in your care

  • With hospitals, laboratories, or allied health providers as required for your treatment

  • When required by law or to protect your safety

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes secure storage of digital records and limited access to confidential information.

Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to any inaccurate or incomplete information

  • Ask for your information to be deleted where applicable

To exercise these rights, please contact us at [Insert Contact Email/Phone].

Cookies and Website Usage

Our website may use cookies to improve your browsing experience. Cookies help us understand website traffic and usage but do not personally identify you.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website with the updated effective date.

Contact Us

For questions or concerns about your privacy, please contact:
Surgery Central
Email: admin@surgerycentral.com
Phone: 02 49478177
Address: Suite 1, Level 2, 6-8 Sydney Street, Gateshead, NSW 2290